FREQUENTLY ASKED QUESTIONS

We currently deliver throughout Australia. 

Delivery charges vary depending on your location and order size, with the applicable rate shown at checkout.

Once your order has been dispatched, you’ll receive an email with your tracking information so you can follow its delivery.

If your order has not yet been dispatched, or if your delivery arrives damaged or incorrect, please contact hello@champagnedelamotte.com.au with your order number and details. 

Our team will assist wherever possible.

Yes. 

All prices on the Champagne Delamotte Australia website are displayed in AUD.

Yes. Members of the Delamotte Loyalty Club earn 1 point for every $1 spent on eligible purchases.

Your points balance and available rewards can be viewed through the Loyalty Rewards widget powered by Marsello on our website.

Log in to your account and open the Marsello Loyalty Rewards widget. 

You’ll be able to see the rewards available to you based on your points balance.

Selected Delamotte merchandise is also available as a loyalty reward. 

Once you have enough points, select the reward in the widget and follow the redemption instructions provided.

Some Delamotte releases are available in limited quantities and availability may change throughout the year.

Selected Champagnes are also available in different formats, including our 375ml Small Format collection. 

Available formats are shown on the relevant product or collection page.

Champagne Salon is exceptionally limited and is offered by allocation rather than through our standard online range.

You can submit an allocation request through the Champagne Salon Allocation page. 

Our team will review your request and contact you regarding availability. 

Submission of a request does not guarantee an allocation.

You can shop the publicly available Delamotte range normally. 

Creating an account gives you access to the Delamotte Loyalty Club, your points balance, available rewards and selected member benefits.

You must be 18 years or older to purchase alcohol from Champagne Delamotte Australia.

For assistance with an order, your account or the website, contact us at hello@champagnedelamotte.com.au.